Customer Experience Officer at GIG Motors

GIG Motors – We have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings.

From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

Applications are invited from interested and qualified candidates to apply for Customer Experience Officer at GIG Motors

Customer Experience Officer

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.

Job Description:

  • Sell bus tickets at GIGM terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

Qualifications and Requirements:

  • University Degree [minimum of 2.2] from an accredited/ reputable tertiary Institution.
  • 0 – 2 Years (Maximum) customer service or banking operations experience.

Method of Application

Interested and qualified candidate for “Customer Experience Officer at GIG Motors” should forward their CV to: hrgigm@thegiggroupng.com using the position as subject of email.

Deadline: February 4, 2021

Customer Experience Officer at GIG Motors

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