Customer Service Officer at Cardinalstone Registrars

CardinalStone is a full service investment banking firm operating out of Lagos Nigeria. The firm began operations in June 2008 and is currently registered by the Nigerian Securities & Exchange Commission to operate as an Issuing House, Fund Manager and Broker/Dealer.

Customer Service Officer

Job Specifications:

  • Full Time
  • Required Qualifications: OND – BA/BSC/HND
  • Location: Lagos | Nigeria.

Job Description:

  • Attend to walk-in customers’ general enquiries such as e-mandate, change of address, change of Clearing House Number (CHN) etc
  • Receipt and distribution of correspondences received from walk-in shareholders at the head office and the branches
  • Upload of e-dividend mandates on our share registration application and on the NIBSS platform
  • Treatment of unclaimed dividend requests from the branches and stockbroking unit
  • Verification of shareholders’ signatures and shareholdings
  • Forward Banker`s Confirmation of Signature Letters to Verification Unit
  • Accreditation of shareholders at clients’ general meetings (AGMs, EGMs etc)
  • Attend to other share registration issues or tasks as may be required by line manager

Qualifications and Requirements:

  • Ordinary National Diploma (OND)
  • Good communication skills (written and spoken)
  • Good understanding of share registration
  • Customer service orientation
  • High standards of ethics and integrity
  • Excellent problem solving skills
  • Excellent customer relationship etiquettes
  • Excellent time management skills

Method of Application

Interested and qualified candidate for “Customer Service Officer at Cardinalstone Registrars” should forward their CV to: using the position as subject of email.

Deadline: February 28, 2021

Customer Service Officer at Cardinalstone Registrars

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