Fresh Jobs at Total Health Trust Limited (THT)
THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive.
THT is one of a very few HMOs in the country that has attracted the financial and technical backing of an international partner in the form of a 51% shareholding by the Liberty Group, a progressive pan African institution which offers a comprehensive range of insurance, investments and financial services.
Applications are invited from interested and qualified candidates to apply for Jobs at Total Health Trust Limited (THT)
Sales Executive
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Job Description:
- To assist the zone head in the development of the market base(network) and meet sales targets set within the specific zone.
- To action opportunities within the zone to maximize sales and business footprint
- To ensure zonal strategies are implemented
- To distribute technical marketing materials to the relevant clients within each zone
- To ensure that service levels to clients and brokers are up to standard and enquires resolved within the agreed timeframe.
Qualifications and Requirements:
- The candidate must be a graduate (BSc, BA, etc)
- Candidate must have a knowledge of NHIS
- HMO experience is an added advantage
- The candidate must have 3-5 years experience in sales
Client Service Executive
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
Job Description:
- To own and facilitate the onboarding process to ultimately ensure that the member has immediate access to their policy from the commencement date
- To resolve all queries and escalations due to the onboarding process in the agreed SLA to ensure a high level of customer service to the members
- To educate all stakeholders (Employer groups) on the products and benefits of the scheme
- To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group
- To design wellness value and solutions that can be rolled out to members and employer groups to ensure that Total Health Trust and Blue clients are well informed on general medical issues and scheme products
- To represent the company at client functions and forums in order to keep key relationships with Employer groups
- To conduct a periodic client clinical risk report
- To own the renewals process, this includes new rates, amendments, SLA’s etc to ultimately ensure that the premiums are paid
- To ensure that reports are received, analyzed, distributed and explained to the company and employer groups within the agreed timeline and relevant to the specific business area and need
- To adhere to and live the organizational value.
Qualifications and Requirements:
- The candidate must be a graduate. (BSc, BA, etc)
- Additional qualification will be an added advantage
- The ideal candidate must have 3 – 5 years of Experience in a Client Services role
- Health Maintenance Organization (HMO) experience in a similar role is an added advantage
- Able to work independently as well as a team
- Good laboratory, organizational and administrative skills
- Computer literacy
- Service and customer-oriented
- Communicate effectively, both verbally and in writing to agents, clients, and third parties via e-mail and/or phone.
- Prioritize the list of outstanding issues to effectively handle urgent matters.
- Ensure adequate follow-up and closure on daily tasks and projects.
- Provide management with prompt, timely, and accurate information and escalate issues when appropriate.
- Handle confidential information in a discrete and professional manner.
- Ensure the tracking of client complaints in the company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
Other Requirements:
- Good communication skills
- Innovative and quick thinking capabilities
- Innovativeness
- Adaptive
- Decision Making skills
- Integrity
- Ability to work under pressure
- Adaptive, expertise, Result-Oriented, Relationship Skill
- Working with people
- Strategic
Method of Application
Interested and qualified candidate for “Jobs at Total Health Trust Limited (THT)” should click the button below to apply.
